How much does shipping cost?
The domestic fixed shipping fee is $9.95 with all items.
How long will it take for the buyer to receive their order?
On average, merchandise is produced and shipped from our facility 2-3 business days after purchase. Standard shipping/transit times apply (10-15 days for domestic).
Quilts are produced and shipped from our facility 12-18 days in regular seasons.
Note: Currently, due to the impact of the COVID-19 epidemic situation, the transport time may be extended by 2-3 days. If the goods do not arrive as expected, we hope customers understand. Thank you!
Can the order be delivered to multiple addresses?
We do not offer shipping to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.
Do you offer delivery to PO Boxes or Military APO/FPO addresses?
Yes, we can send shipments to PO Boxes and Military APO/FPO addresses.
Orders shipped to APO addresses are done so via DHL Globalmail, and then are turned over to USPS for final delivery (through the military mail system). Shipments to APOs can take up to 45 additional days to arrive.
Unfortunately, once the package enters the military mail system, tracking ceases to update for military security reasons. This means that we no longer have visibility of your order and cannot provide tracking information.
Will I be charged VAT taxes?
Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.
Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country’s customs policies.
Items fulfilled from the UK and EU are charged a 20% VAT rate.
How do I contact you?
If you have any questions that are not on this FAQ page, please email us at here Support Team
EMAIL: [email protected]